Privacy Policy

Tri Lotus Psychotherapy Inc. ("we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with Alberta’s Personal Information Protection Act (PIPA) and the Health Information Act (HIA).

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and any other information provided through our website submission form.

• Health Information: Information you provide in the context of therapy services, which is protected under the Health Information Act.

• Usage Information: Data collected through cookies and similar tracking technologies, including your IP address, browser type, and pages visited.

2. How We Collect Information

We collect information through:

• Website Forms: When you submit inquiries through our website (www.trilotustherapy.com).

• Therapy Sessions: Information shared during the provision of psychological services.

• Google Ads: We use Google Ads to promote our services and may collect data on user behavior via cookies for remarketing and advertising.

• Opting in for Free Resources and Service updates: We use Mail Chimp to provide you with emails that include free resources and service updates.

3. Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via hello@trilotustherapy.com.

4. How We Use Your Information

Your information is used for the following purposes:

• To provide psychological services and manage your care.

• To respond to inquiries and schedule appointments.

• To improve our website and user experience.

• For marketing purposes, including marketing through Google Ads and automated emails through Mail Chimp. Data collected for these purposes is anonymized and aggregated where possible.

5. Sharing of Information

We do not sell or rent your personal information. We may share your information:

• With third-party service providers (e.g., secure hosting, Google Ads, and payment systems), as it relates to the website form submission, for essential business operations.

• When required by law, such as under a court order or if there is an imminent risk of harm.

• With your explicit consent for specific purposes.

• For more information on the limits to confidentiality in counselling, see the FAQ page.

6. Your Rights

You have the right to:

• Access your personal and health information.

• Request corrections to your information.

• Withdraw consent for the collection, use, or disclosure of your information (subject to legal and professional obligations).

7. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. This includes secure electronic records and restricted access to sensitive data. However, no data transmission over the Internet or wireless network can be guaranteed.

Psychologists/Social Workers/Counsellors are obligated to keep records of all information shared in sessions, via email, text, or phone. For all counselling records, the Jane-App system is used to maintain your file and keep your information protected. Jane is secured by encryption and is compliant with industry standards of storing and protecting client information and records (HIPPA, PIPEDA, PIPA, and HIA compliant).

8. Legal disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. Personal information held in a foreign jurisdiction is subject to foreign laws. Most countries, including Canada, have laws permitting government agencies to access personal information within their jurisdiction for national security and law enforcement purposes.

9. Links to other websites

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

10. Cookies and Tracking

We use cookies to enhance your browsing experience and track the effectiveness of our advertising. You can manage or disable cookies through your browser settings.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your information, contact us at:

Tri Lotus Psychotherapy Inc.
Email: hello@trilotustherapy.com

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

By using our website or services, you consent to the collection and use of your information as outlined in this Privacy Policy.